TWFG Total Care Plan

With the whole of the UK & Ireland covered the plan is designed to give customers the peace of mind that their Canon wide format printer is set up and installed correctly from the day of delivery, run cost effectively and will be repaired quickly, with minimal disruption if anything goes wrong.

TWFG Total Care Plan offers the following:

  • Value for money
  • Advice & Support when it’s needed
  • Maximum return on investment
  • Comprehensive product cover –including all service parts and labour

Options include:

  • 3-year or 5-year on-site next day service
  • Web Based Service Portal – Logging & Tracking your Customers Service & Warranty Calls
  • Engineer Access for advice & remote problem solving
  • Next Day On Site Response
  • Return-to-base service

Other features available

  • Installation and Training service - hardware and software installation, ink and media loading, network or USB connection
  • User training on main functions and features, day to day maintenance and troubleshooting
  • More detailed and in depth technical training (Service Engineers)

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